Emirates Knowledge Solutions

This privacy policy explains how Emirates Knowledge Solutions collects, uses, and protects your personal information when you use our site or services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.

Data Controller

Emirates Knowledge Solutions is the data controller responsible for processing your personal data collected through this service. Our address is: 18, Sheikh Zayed Road, 15th Floor, Office 1501, Dubai, Dubai, 00000, UAE.

Information We Collect

We may collect different types of personal information from or about you when you use our online platform or interact with us. This information can include: - Contact information such as name, address, and potentially professional title. - Account login credentials and related information. - Information related to the services you use, such as usage data, progress within e-learning modules, or details of consulting projects. - Information provided when you communicate with us, such as inquiries or feedback. - Technical data, including IP addresses, browser type, operating system, and device information. - Information about your interaction with our site or service, such as pages visited, time spent, and navigation paths.

How We Collect Information

We collect information in various ways, including: - Directly from you when you provide it to us through forms, account registration, or communication. - Automatically as you navigate through our site or use our services, using technologies like cookies and web beacons. - From third parties, such as business partners or service providers, where permitted by law.

Legal Basis for Processing

We process your personal data based on several legal grounds, including: - Your consent: Where you have given us clear consent to process your personal data for specific purposes. - Performance of a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. This includes providing you with access to our e-learning platform, integrating SIS, or delivering consulting services. - Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject. - Legitimate interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data. Our legitimate interests include operating our business, providing and improving our services, communicating with you, and ensuring the security of our systems.

How We Use Your Information

We use the information we collect for various purposes, including: - Providing and delivering the services you request, such as granting access to e-learning content, implementing software solutions, and providing consulting services. - Managing your account and maintaining our relationship with you. - Improving and developing our services, understanding how users interact with our online platform, and enhancing user experience. - Communicating with you about our services, updates, and support. - Ensuring the security and integrity of our online platform and systems. - Complying with legal obligations and enforcing our terms and conditions. - For internal business purposes such as data analysis, audits, and identifying usage trends.

Sharing Your Information

We may share your personal data with third parties under certain circumstances, including: - With service providers and partners who assist us in operating our business and providing our services (e.g., hosting providers, IT support, analytics providers). These parties are obligated to protect your information and use it only for the purposes for which it was shared. - With educational institutions or organizations with whom you are affiliated, as necessary to provide our services or as required by a contract. - In response to a legal process, such as a court order, subpoena, or government request, or as required by applicable law. - To protect our rights, property, or safety, or the rights, property, or safety of others. - In connection with a business transaction, such as a merger, acquisition, or sale of assets, subject to the terms of this privacy policy. - With your consent or at your direction.

We do not sell your personal data to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include physical, technical, and administrative safeguards. However, please note that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include: - The right to access: You have the right to request access to the personal data we hold about you. - The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. - The right to erasure: You have the right to request that we erase your personal data under certain conditions (e.g., when the data is no longer necessary for the purposes for which it was collected). - The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions. - The right to object to processing: You have the right to object to our processing of your personal data based on our legitimate interests. - The right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible. - The right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. - The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority responsible for data protection in your jurisdiction.

To exercise any of these rights, please contact us using the contact information provided below. We may ask for specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Cookies and Similar Technologies

Our site may use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files placed on your device that help us improve our site and your experience, understand how our site is used, and potentially provide tailored content. You can manage your cookie preferences through your browser settings.

International Data Transfers

Your personal data may be transferred to, and stored in, countries outside of your jurisdiction where data protection laws may differ from those in your jurisdiction. When we transfer your personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable law, such as relying on standard contractual clauses or other lawful transfer mechanisms.

Links to Other Websites

Our online platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18, unless explicitly designed for educational use under the supervision of an educational institution or parent/guardian in compliance with applicable laws. We do not knowingly collect personal data from children without appropriate parental or guardian consent. If you believe we have collected personal data from a child without proper consent, please contact us.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will post any changes on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions about this privacy policy or our data practices, please contact us at our physical address: Emirates Knowledge Solutions 18, Sheikh Zayed Road, 15th Floor, Office 1501, Dubai, Dubai, 00000, UAE.